Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team anytime via live chat, email or phone for prompt help. Account and payment queries are handled by our support staff, and technical advisers can walk you through device or connection troubleshooting. Use the communication channels below for account actions, verification help and clear next steps and account recovery. We reply quickly and keep messages brief to get you back to playing.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email - use for account and technical queries) |
| General enquiries | [email protected] (billing and general) |
| Affiliate enquiries | [email protected] (partnerships & terms) |
| Phone | +61 2 4783 6241 (voice support Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 AEST (chat 24/7) |
Email assistance
Email is the best way to contact us for detailed requests, account issues or when you need to send documents. Please use a clear subject line and include up-to-date contact details so we can respond without delay. Attach any supporting files and quote your account ID to speed up handling.
Contact Form
Response Time
Support response times vary by channel and issue. Most enquiries are answered within one business day, while more complex issues may take longer depending on their nature and the checks required. Use live chat for the quickest help; email and support tickets can take up to a few days for detailed investigations. We’ll keep you informed throughout the process.
Feedback
Tell us what you think - send feedback, suggestions or ideas to help improve the site. We review every message carefully and use input to improve the service and user experience. Use the feedback form or live chat to share comments. Your suggestions help shape features, fixes and navigation for everyone.